Hardware Maintenance
Cost-effective maintenance for servers, storage and networking.
Flexible Support Contracts
Month-to-month contracts tailored to your needs.
Expert Engineering Support
Access engineers with 10+ years OEM experience.
Nationwide Coverage & SLAs
24x7x2-hour SLAs with local parts availability.
Interactive Resources Hub
Case studies, latest partner opportunities and more.
Leverage Dicker Data Financial Services
Flexible and scalable finance solutions for devices, infrastructure and software, designed for the Australian IT channel.
Pre-Sales & Technical Support
Leverage the most highly certified hardware maintenance team in Australian IT Distribution.
Training & Enablement Support
Enablement sessions are delivered by our own product experts in partnership with Interactive to keep you and your company up to date.
Deal Registration
Unlock exclusive pricing with Interactive and Dicker Data.
Exclusive Promotions
Be rewarded when you partner with Dicker Data. Take advantage of hundreds of exclusive offers and incentives.
Become a Partner
As a Dicker Data reseller, you gain access to the world’s leading technologies.
Cisco
Cisco
Interactive provides expert maintenance for Cisco networking and communications equipment, ensuring businesses maintain secure, high-performance connectivity. With certified engineers and guaranteed parts availability, Interactive helps organizations avoid costly disruptions and keep their network infrastructure running smoothly.
Discover Cisco
Dell Technologies
Dell Technologies
For Dell Technologies hardware, Interactive delivers cost-effective maintenance that maximises uptime and protects IT investments. Their services include proactive monitoring, rapid part replacement, and on-site engineering support, helping businesses maintain continuity without the expense of OEM renewals.
Discover Dell Technologies
HPE
HPE
Interactive offers tailored maintenance solutions for HPE servers and storage systems, enabling businesses to extend hardware life and reduce operational costs. Backed by expert engineers with deep OEM experience, Interactive ensures optimal performance and reliability for enterprise-grade environments.
Discover HPE
Lenovo
Lenovo
Interactive provides specialised support for Lenovo servers and storage devices, ensuring businesses can continue leveraging existing infrastructure while minimising costs. With flexible SLAs and certified technical expertise, Interactive helps organizations maintain efficiency and reliability across complex IT environments.
Discover Lenovo
Comprehensive Hardware Support
Interactive’s hardware maintenance services provide businesses with a reliable, cost-effective alternative to expensive OEM warranties. As Australia’s leading multi-vendor maintenance provider, Interactive supports mission-critical IT systems across servers, storage arrays, and networking equipment, ensuring maximum uptime and operational continuity. Their approach includes proactive monitoring, rapid part replacement, and on-site engineering support backed by industry-leading SLAs, including 24x7x2-hour response times. By partnering with Interactive through Dicker Data, resellers can deliver extended hardware lifecycle solutions that reduce IT costs, improve ROI, and help customers maintain business-critical infrastructure without compromise.
Adaptable Service Agreements
Interactive understands that IT requirements can change quickly, which is why they offer flexible support agreements designed to fit your business needs. Month-to-month contracts with a minimum term of three months provide the agility to scale services up or down without being locked into long-term commitments. This flexibility is ideal for organisations undergoing hardware refresh cycles, data center migrations, or temporary projects that require short-term coverage. With Interactive’s adaptable service model, businesses can maintain continuity while optimising costs and resources.
Certified Technical Expertise
Interactive’s engineering team is one of the most experienced in the industry, averaging over 10 years of OEM expertise across leading brands such as Cisco, HPE, Dell Technologies, Lenovo, and IBM. These highly skilled professionals hold advanced certifications in server, storage, and networking technologies, enabling them to deliver rapid troubleshooting, proactive maintenance, and complex problem resolution. Whether you need assistance with legacy hardware or modern enterprise systems, Interactive’s engineers provide the technical depth and reliability required to keep your IT environment secure and efficient.
Guaranteed Response Times
Interactive offers unmatched service coverage, ensuring businesses receive fast, reliable support wherever they operate. With local engineers and 100% guaranteed parts availability in metro areas, combined with an extensive agent network for regional locations, Interactive delivers on its promise of rapid response. For mission-critical IT assets, Interactive provides SLAs as fast as 24x7x2 hours, including part replacement and on-site engineering support. This commitment to speed and reliability minimises downtime, protects business continuity, and reinforces Interactive’s position as Australia’s most trusted hardware maintenance provider.
Stay Informed and Ahead
The Dicker Data Interactive Resource Hub is designed to keep IT resellers informed and empowered. Here, you’ll find a wealth of valuable content, including detailed case studies showcasing success stories, the latest news, and exclusive promotions to help you maximise your margins. Our hub also features partner guides and educational resources that highlight how Dicker Data and Interactive work together to deliver cost-effective, reliable hardware maintenance solutions. Whether you’re looking for actionable insights or the newest offers, the Resource Hub is your one-stop shop for staying competitive in today’s fast-paced IT landscape.
Your Interactive Questions, Answered
Do Interactive support IT hardware assets post the vendor’s end of service (EOSL) date?
Yes, Interactive directly support IT hardware assets (server, storage and networking) beyond their EOSL date.
Can Interactive offer month-to-month support contracts?
Absolutely. Interactive offers flexible month-to-month contracts with a minimum term of three months, giving businesses the agility to adapt to changing IT needs.
Can Interactive manage a fleet of devices?
Yes. Interactive provides multi-vendor hardware maintenance for large-scale deployments, including servers, storage arrays, and networking equipment, across thousands of locations.
Where is the Interactive service desk located?
Interactive operates a world-class 24x7 service center based in Sydney, NSW, ensuring rapid response and local expertise.
Where are Interactive service engineers and spare parts located?
Interactive supports all metro areas across Australia and New Zealand with local engineers and guaranteed parts availability. For regional locations, Interactive leverages an extensive agent network for warehousing and on-site support.
Why Partner with Interactive through Dicker Data?
Your business reputation took time to build, downtime can destroy it in days. With Interactive’s proven track record and Dicker Data’s channel expertise, you can deliver reliable, cost-effective IT maintenance solutions that keep your customers’ systems running without interruption. Get in touch with our local team here.
