Keep Your Customers’ Server, Storage
& Networking Systems Running.
Smoothly & Profitably.

Partner with Dicker Data and Interactive:
Australia & New Zealand's #1 Hardware Maintenance Team

Dicker Data:
Your Direct Line to Interactive's Expertise

 

Instant access to Interactive's industry-leading hardware maintenance solutions.
Streamlined online quoting and contract management through Dicker Data's portal.
Dedicated pre-sales support to help you close deals – big or small.

Interactive's Hardware Maintenance:
Built for Resellers, Designed for Uptime

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Premium SLA
24/7 Aussie-based Service Desk, 10-minute engineer phone response, 2-hour, 4-hour and next business day onsite service level options.
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100% Parts Guarantee
When an outage occurs, you don’t have time to wait on parts to ship. We have built an extensive network of warehouses across Australia and New Zealand with over 100,000 spare parts on hand to help our customers in their time of need.
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No End of Life
Extend the life of hardware beyond the original equipment manufacturers (OEM). Interactive provides support on in-life products and hardware well beyond the end of service life date.
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Multi-Vendor
Interactive, Your single point of contact. We handle your customer's hardware warranties across multi ple vendors. Interactive supports hardware with flexible monthly contracts and billing. Give your customers the breathing room they need to upgrade when they're ready.
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Flexible Monthly Contracts
Support virtually any hardware with Interactive's flexible monthly contracts and billing. Give your customers the breathing room they need to upgrade when they're ready — not a moment sooner.
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Cost Effective
Instead of costly vendor warranties, Interactive provides cost effective maintenance solutions with premium SLA's that exceed everyone's expectations. Check our regularly updated price book on the Reseller Portal.

Don't Just Take Our Word for It -
See What Others Say

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See how Interactive's hardware maintenance expertise ensures your customers' systems are always running smoothly, so you can focus on growing your business.

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Dealing with Interactive and Dicker Data has been seamless from go to whoa.

- Office Information Australia

Quote Marks

Having such a critical piece of infrastructure unavailable for longer than a few hours has a significant impact ... that's why we recommend Interactive.

- Inkline IT

 

 

Illustration of a hand holding a card displaying "$1,000" with the text "Earn up to $1,000 Selling Hardware Maintenance" against a blue radial background.
How it works
 
Boost your earnings with Interactive hardware maintenance support for server, storage, and networking equipment across Cisco, HPE, IBM, Dell EMC, and Lenovo brands.
 
1,000 gift card for orders over $20,000, $500 gift card for orders between $10,000 and $19,999, and $250 gift card for orders between $5,000 and $9,999.

We’re Here to Help You Succeed

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Melanie Mendoza
Dicker Data
Business Development Manager
 
M: +61 415 695 083
Email Melanie
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Marty Kennon
Interactive
Channel Manager
 
M: +61 423 967 302
Email Marty

Contact Us
Got a question? We’d love to hear form you.

FAQs

What is third-party hardware maintenance?

Third-party hardware maintenance is a cost-effective alternative to OEM (Original Equipment Manufacturer) support contracts. It provides ongoing maintenance and support for your IT hardware even after the manufacturer's warranty has expired. You gain flexibility, choosing support levels and contract terms that fit your needs, often at a lower cost than vendor offerings.
What are the benefits of offering hardware maintenance to my customers?

By offering hardware maintenance, you create a new recurring revenue stream for your business. You can strengthen customer relationships by providing critical support, reducing downtime, and extending the life of their IT investments. It allows you to position yourself as a one-stop shop for all your customers' IT needs.
What types of IT hardware does Interactive support?

Interactive provides comprehensive support for a wide range of server, storage, and networking equipment from leading vendors like Cisco, Dell EMC, HPE, IBM, Lenovo, and more. They have a 100% parts guarantee and locally hold over 100,000 spare parts.
How do I get started as an Interactive reseller through Dicker Data?

To become an Interactive reseller: Create a Dicker Data account if you don't already have one. Apply for reseller status. You'll need to provide basic company information and trade references. Once approved, you can access Dicker Data's online portal to get instant quotes for Interactive's hardware maintenance services. Our dedicated channel teams at both Dicker Data and Interactive are always available to support you.
How can I access Interactive's online quoting tool through Dicker Data?

You can access Interactive's quoting tool directly within Dicker Data's reseller portal. Simply log in to your account, navigate to the Interactive section, and start generating quotes for your customers in real-time.
What are the current promotions for Interactive resellers?

Dicker Data offers exciting promotions for Interactive resellers, including the chance to earn up to $1,000 in VISA gift cards. Check out the latest promotion details on the Dicker Data website.
How does Interactive's support compare to OEM warranties?

While OEM warranties are typically for a limited time and can be expensive, Interactive offers a more cost-effective and flexible solution. You get month-to-month contracts (with a 3-month minimum), the ability to support in-service and EOSL devices, and your choice of SLA, from 24x7x2 hours to next business day, ensuring your customers' needs are met.
What kind of support does Dicker Data provide for Interactive resellers?

Dicker Data provides dedicated channel resources, including pre-sales expertise to help you put together the right solutions for your customers. They offer a user-friendly online quoting portal for instant pricing and manage all billing processes, making it easy for you to do business.
Can I offer Interactive's support alongside my existing services?

Absolutely! Interactive's hardware maintenance services complement a wide range of IT solutions, enabling you to expand your portfolio and become a complete IT solutions provider for your customers.