DICKER DATA LTD trading as Dicker Data (“we” or “us” or “our”) respects your privacy and we are committed to the protection of personal information. We follow the National Privacy Principles in the Privacy Act 1988 (Cth).
The purpose of this Privacy Statement is to let you know how we collect, use and disclose Personal Information about you.
We collect personal information so that we can provide you with our services and products and to manage our activities. The type of personal information we collect will depend upon the reason for its collection. For example, if you are interested in our products, the type of information we collect will include financial details and credit and trade references.
Personal information that we collect may include (but is not limited to) the following:
We collect personal information about you in a number of ways including:
Where reasonable and practicable, we collect personal information directly from you rather than a third party.
When we collect personal information, we collect it in a way that is lawful, fair and not intrusive.
We do not collect sensitive information about you without your consent.
Personal information may be collected by us and by our third party service providers who assist us in operating our website at www.dickerdata.com.au, including its subdomains and any other website we operate from time to time (collectively the "Website").
We may use various technological methods from time to time to track the visiting patterns of individuals accessing our Website, including but not limited to the methods set out in this section 2.
We use Google Analytics to help analyse how you use our Website, to understand user behaviour and to learn more about our users. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated is used to create reports about the use of our Website. Google will store this information.
If you do not want your Website visit data reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For more details on installing and uninstalling the add-on, please visit the Google Analytics opt-out page at https://tools.google.com/dlpage/gaoptout.
Click Stream Data
When you read, browse or download information from our Website, we or our internet service provider may also collect information such as the date, time and duration of a visit, the pages accessed, the IP address of your computer, and any information downloaded. This information is used for statistical, reporting and website administration, maintenance and improvement purposes.
Cookies are sometimes also used to collect information about what pages you visit and the type of software you are using, and to build profiles on users based on the pages they have visited and the content they have engaged with. If you access our Website or click-through to our Website from a link in an email we send you, a cookie may be downloaded onto your computer's hard drive.
Cookies may also be used for other purposes on our Website.
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.
Web beacons are images that originate from a third party site to track visitor activities. We use web beacons to track the visiting patterns of individuals accessing our Website.
Third party applications and content (eg social media links)
Our Website includes applications made available by third parties, such as Hubspot for marketing and other purposes (including purposes set out in respect of cookies, described above) and to assist in prefilling forms on our Website for visitors to make submitting those forms easier. We also use third party software to send marketing and other advertising materials to you. Some of the content on our Website also includes applications made available by third parties, such as social media buttons or links that allow you to share content or links to our Website through the relevant third party platforms. These third party applications themselves may facilitate collection of information by those third parties, through your interaction with the applications and sometimes even if you do not interact directly with them. We are not responsible for the technical operation of these applications or the collection and use practices of the relevant third parties. Please visit the relevant third party websites to understand their privacy practices and options they may make available to you in relation to their collection of your Personal Information.
Personal information which we collect may be used by us:
If you provide us with personal information, you may receive from time to time, telephone calls, emails, SMS and MMS messaging or letters containing information about us. You agree to receiving emails and letters from us including information not only on the areas of interest you have indicated but all types of news and information on our services and products. If you do not want to receive them, please click on the unsubscribe function or contact us by using the contact details in section 10 below. You may be asked to indicate your preference to receiving promotional material, when submitting information to us.
We may employ other companies or individuals to assist us in providing our services, or to provide certain services such as analysing customer lists, providing marketing assistance or consulting services. These third parties may have access to information needed to perform their function but cannot use that information for other purposes.
We will not sell, trade or rent your personal information to others. We may provide aggregate statistics on our customers and users of our website to third parties such as advertisers, but these statistics will include no personally identifying information.
We co-operate with law enforcement agencies as required by law. We will also use or disclose personal information if we reasonably believe that it is necessary to lessen or prevent a serious or imminent threat to the life or health of a person.
We may otherwise collect, use or disclose your personal information where the collection, use or disclosure is:
We take reasonable steps to ensure that your personal information is treated confidentially and kept secure and protected against unauthorised use, modification or disclosure and is maintained only for the purpose for which it is intended.
Any Personal Information that is collected via our Website or which is held on our computer systems is protected by safeguards including physical, technical (eg secure data communications technology, firewalls, SSL encryption etc) and procedural methods.
Where possible, we give you the opportunity to deal with us anonymously. We may not however be able to provide you with our full range of services and products if you do not provide us with personal information.
Commercial Credit Related Personal Information includes information about you we collect from commercial credit applications made by you or an organisation you are related to (your organisation), credit accounts we hold and credit reports we obtain from credit reporting bodies (CRBs).
Generally we collect Commercial Credit Related Personal Information from you directly but we also collect it from third parties who provide credit reports, such as Creditworks Australia which uses bureau data from a CRB called Equifax Australia Information Services and Solutions Pty Limited (Equifax). A copy of Equifax's credit reporting policy can be accessed on their website at https://www.equifax.com.au/credit-reporting-policy.
Commercial Credit Related Personal Information we collect and hold may include the following types of information about individuals:
We take reasonable steps to correct the information we hold where that information is not accurate, up-to-date and complete.
You have the right to access your personal information to ensure that it is accurate, relevant, up to date and complete. If you believe that any of your personal information is incorrect, please let us know. There is no fee for requesting access to your information, however, we may charge you the reasonable cost of processing your request.
We may decline access to your personal information in special circumstances, such as where allowing you access could put you or another person at risk of harm, infringes on the privacy of another person or if we believe that your request for access is unlawful, frivolous or vexatious. If we refuse your request to access your personal information, we will provide you with reasons for the refusal where we are required by law to give those reasons.
Some of your Personal Information may be disclosed, transferred, stored, processed or used overseas by us, or by third party service providers. This may happen if:
It would assist us to respond to your complaint promptly if it is made in writing. Please detail information relevant to your complaint.
We will notify you of the outcome of our investigation.
If any personal information you submit changes, please update that information by contacting us.
230 Captain Cook Drive
KURNELL NSW 2231
Tel: (02) 9589 8400
Freecall: 1800 688 586
Fax: (02) 9252 0481
Freefax: 1800 688 486