EcpPro: Making Microsoft CSP management simpler and more profitable
For Microsoft partners, growth is great, but growth can also introduce complexity.
As your customer base expands, so does the work required to manage Microsoft 365 tenants, subscriptions, billing, reporting, security and service delivery. The challenge is finding ways to scale without adding unnecessary administrative overhead or increasing costs at the same rate.
That is where EcpPro can make a real difference.
Built by MSPs for MSPs, EcpPro already manages more than 10,000 Microsoft 365 tenants and 800,000 devices In ANZ alone. It is designed to bring many of the everyday tasks involved in running a Microsoft cloud practice into one platform, helping partners spend less time on administration and more time delivering value for customers.
At Dicker Data, we also want to make the commercial side as straightforward as possible. That is why qualifying Microsoft partners can receive $400 per month in Dicker Data funding towards their EcpPro subscription.
So, let me break down who qualifies, what each suite gives you and, importantly, how the pricing works as your business grows.
First, who qualifies for Dicker Data funding?
If you transact more than $20,000 per month in CSP through Dicker Data in Australia, or more than $10,000 per month in New Zealand, Dicker Data provides $400 per month in funding towards EcpPro.
That means qualifying partners can access the Billing Professional suite for $0 per month, or the more comprehensive Premier Suite for $200 per month.
For me, the first question is therefore not simply, "What does EcpPro cost?" It is,"Which suite makes sense for the way you run your Microsoft practice?"
Option 1: Billing Professional
If your immediate priority is simplifying Microsoft CSP billing, licensing and tenant management, I would start by looking at Billing Professional.
The standard price is $400 per month. For eligible partners, Dicker Data's $400 monthly funding brings that down to $0 per month.
Billing Professional includes:
- Tenant-based billing for managed and billing-only customers
- Dicker Data CSP subscription, quantity change and renewal management
- PSA and accounting integrations, including ConnectWise, HaloPSA, Autotask and Xero
- Document management
- Contact synchronisation with your PSA
There are also optional extras. Branding is $20 per month, Ticket Integration is $75 per month, and On Prem AD Management is $50 per tenant, with a maximum of 10 tenants billed.
For partners whose biggest pain point is the operational administration surrounding CSP, this is a logical place to start.
Option 2: Premier Suite
If you want to go further and manage service delivery, reporting and automation across customer tenants, I would recommend looking closely at Premier Suite.
Premier includes everything in Billing Professional, plus:
- Dashboards, reporting and scheduled reports across your tenants
- Email and SMS alerts
- Offboarding workflows
- Sales Insights and Azure Insights
- An End User Portal
- DMS Premium
- Branding
- PSA Ticket Integration
The standard price is $600 per month. Eligible Dicker Data partners receive the same $400 monthly funding, bringing the cost down to $200 per month.
Premier also gives you access to additional capabilities including Compliance, Signature Management, Automation Workflows and AVD. On Prem AD Management can be added to either suite.
If you're already using Billing Professional and want to move up, it's straightforward. For qualifying partners, Premier is an additional $200 per month, and everything you already use continues exactly as it is.
What happens as your customer base grows?
One of the questions I expect partners to ask is what happens to the price as they scale.
Both suites include up to 5,000 users across your managed tenants, and users within billing-only tenants do not count towards that total.
Once you move beyond 5,000 managed users, additional capacity is purchased in blocks of 100:
- Billing Professional: $8 per additional 100 users
- Premier Suite: $12 per additional 100 users
Importantly, core suite pricing is capped at $1,600 per month.
Billing Professional reaches the cap at 20,000 users, while Premier reaches it at 13,400 users. Dicker Data's funding is then deducted from the total. Add-ons are charged separately, sit outside this cap and are not covered by the Dicker Data funding.
That gives partners a much clearer way to forecast platform costs as their managed customer base grows.
Add the capabilities that make sense for your business
Another thing I like about the model is that you don't have to pay for every capability whether you need it or not. All add-ons are chargeable, but you only pay for the ones you choose to switch on. Compliance and Automation Workflows have been chargeable since October 2026.
Compliance
Available with Premier, the Compliance capability allows partners to set a security baseline and assess managed tenants against it, mapped to Essential Eight, CIS and NIST.
Ad Hoc Policy is the base module, with other modules able to be layered on in any combination:
- Ad Hoc Policy: $10 per managed tenant
- Conditional Access: additional $5 per managed tenant, currently in beta and due to go live in December 2026
- Intune: additional $5 per managed tenant, available April 2027
- Defender: additional $5 per managed tenant, available July 2027
- All four modules: $25 per managed tenant
For partners looking to expand security and managed services conversations, I think this is particularly interesting because it gives you a structured way to assess customer environments against recognised security frameworks.
Signature Management
Signature Management provides consistent, on-brand signatures across mailboxes and tenants.
Pricing ranges from $0.60 to $0.39 per active mailbox. One rate applies across all of your mailboxes, with the rate decreasing as your overall volume grows.
Automation Workflows
Automation Workflows is priced at $75 per MSP.
AVD
AVD is available for $20 per tenant.
These three capabilities, along with Compliance, are available through the Premier Suite.
On Prem AD Management
On Prem AD Management can be added to either Billing Professional or Premier Suite for $50 per tenant, with a maximum of 10 tenants billed.
Already paying another vendor? There is an easier way to move
One of the most practical parts of the EcpPro offer is the approach to partners who are already locked into another vendor contract.
If you have an existing contract with another vendor for any of these products, provide the contract and its end date. The corresponding EcpPro add-on will then be free until the existing contract ends, so moving across does not create an additional cost during that period.
For partners who have wanted to consolidate tools but have been held back by overlapping contracts, this can remove a significant barrier to making the change.
Billing is straightforward too
There are no complicated billing cycles to navigate.
EcpPro is billed monthly in arrears through Dicker Data and appears on your normal Dicker Data invoice. An add-on is only charged for a tenant when it has been enabled for the full month.
Everything is month to month, with no lock-in. All prices are monthly and exclude GST. Prices are shown in AUD, with the same figures applying in NZD.
My advice to Microsoft partners
As we talk to partners, one of the themes I keep coming back to is that increasing Microsoft revenue is only part of the growth equation. The other part is making sure you can service that growth efficiently.
If your team is spending too much time switching between systems, manually managing billing and subscriptions or trying to maintain visibility across an expanding customer base, it is worth considering whether those processes will keep working as you scale.
EcpPro gives you a path to start with the fundamentals through Billing Professional and move into deeper reporting, automation, compliance and service management capabilities through Premier as your requirements evolve. For qualifying Dicker Data partners, the funding model also makes the starting point particularly compelling.
If you're not sure which option is right for you, my recommendation is simple: let us show you.
Book an EcpPro demo with Dicker Data and we can walk through both suites using your own customer environment, so you can see how the platform would fit into the way your business operates today.
Click Here To Book an EcpPro demo
