EcpPro
The heartbeat of MSP
Exclusive to Dicker Data, EcpPro helps you centralise your operations to achieve efficiency, growth, and smarter insights.
Introducing EcpPro: Your Everyday Solution
Managing the various functions in your MSP business is arduous – separate tools, manual processes, and the growing complexity of your customers’ tech environments.
EcpPro is a solution created by MSPs, for MSPs, to help you increase profitability while maintaining service excellence.
Like the heartbeat of your MSP business, EcpPro sits at the very centre, ensuring everything runs smoothly and efficiently.
EcpPro will help you to:
Centralise
control of tasks
Manage day-to-day service desk tasks all in one place and empower customers to resolve issues quicker with a self-service portal.
Automate
repetitive tasks
Simplify and accelerate basic customer servicing tasks to enable your teams to focus on value-creating activities.
Integrate
seamlessly
Seamlessly integrate with broader licensing environments and tools like ConnectWise, HaloPSA, and Autotask.
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With Dicker Data, we’re in safe hands. They are all about relationships and translating technology into human experiences. They shepherded us through everything and helped us navigate the Microsoft Portal – all of a sudden, the Microsoft tap started to flow.
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We have a truly strategic relationship with Dicker Data. Nothing is too much trouble – it’s a two-way street, and we certainly sense they want to be a part of it. They are ready, willing and able every time. We would not be where we are now without their support.
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Dicker Data helps us navigate the Microsoft Partner Portal and make sure that we leverage all available programs – there’s just too many for us to look after ourselves. We really lean on the Dicker Data relationship there.
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We have regular meetings with our Dicker Data Partner Manager to understand the product roadmap. Knowing the future of Microsoft’s plans, such as Copilot, helped us develop a new product that was close to commercialisation within six weeks. That wouldn’t happen without Dicker Data and Microsoft’s knowledge and expertise.
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It’s really exciting that we can leverage Dicker Data's experience in Microsoft with the security and Co-Pilot space.
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Dicker Data Integrations
Billing automation and accuracy
Automate billing and invoicing to improve efficiency and accuracy, optimise clients' license usage, uncover unbilled services, and manage license renewals.
Policy consistency and compliance
Centralise all your tenants' security alerts into one simple view to mitigate risks, automate policy, ensure compliance and set security standards.
Service desk efficiency and productivity
Free up your resources and refocus teams on more complex tasks, resolve tickets faster, grow service desk capacity without hiring, improve client satisfaction, and enable self-service with a 24/7 portal.
Tenancy oversight and control
Centralise oversight of all customers, ensure tenants meet pre-determined standards and security requirements, and optimise tenancy usage.
Management data and insights
Gain insights into every tenant via a single dashboard, avoid manual spreadsheets, make informed decisions, and improve business agility and competitiveness.
Dicker Data Offer!
To celebrate our partnership with EcpPro, we are offering the first 50 partners a special, limited offer price.
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Number of Users |
Partner Buy Price (ex GST) |
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1 - 2,500 |
$600 / Month |
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2,501 -5,000 |
$1,200 / Month |
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5,001-10,000 |
$1,800/ Month |
EcpPro has become an integral part of our workflow. As an MSP and Microsoft partner, we are always looking for ways to build efficiencies into our business.
EcpPro gives us back time our most important commodity – time – and the product is actively developed by a team that are genuinely interested in advancing the product for their partner community.
Carlo Richetti, Managing Director Cititec
EcpPro has been a game-changer for us, saving time by automating tasks that were previously manual and time-consuming. It recently helped us identify a double billing issue with a customer's Microsoft M365 subscriptions, which we quickly resolved. The direct integration with Dicker Data makes managing NCE subscriptions easy, and user onboarding/offboarding is now twice as fast. Overall, we're very impressed with EcpPro, and with new features coming soon, it's a must-have for any MSP wanting to boost efficiency and improve customer service.
Martin Thurgate, Director, Diamond IT
The integration between EcpPro and Xero has completely transformed our billing process. What used to take days now takes just a few clicks. We’re able to generate accurate invoices for even the most complex Azure and CSP licensing arrangements, and month-end has become a stress-free process. It’s quick, seamless, and has saved us countless hours.
Byron Da Silva Managing Director Falco
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