Dicker Data Expands Telco & UC Offerings

Dicker Data today announces an expansion of its newly-launched Telco Business Unit and Unified Communications (UC) capability, aimed at making it easier for partners to deliver modern voice outcomes across two priority areas: enabling Microsoft Teams Calling for Dicker Data’s Microsoft partner community, and expanding Dicker Data’s telco suite with broader voice offerings for partners who want flexible, multi-vendor options.

The expansion brings additional UC and voice capability through Switch Connect, Symbio, GoTo and IPscape, as well as new capability in end-user training through InTele for both telephony and Microsoft solutions including 365 and Copilot.

Transforming Teams Adoption into Seamless Calling Solutions

For partners working closely with Microsoft, the expanded capabilities mean it’s now simpler than ever to upgrade Microsoft Teams from a collaboration platform into a complete, business-grade calling solution. Dicker Data supports partners in attaching PSTN connectivity and calling services to Teams projects, offering expert guidance on solution design, commercial models, and implementation.

• Elevating Teams deployments into high-value communications projects

• Delivering Teams Calling consistently across a range of customer types

• Generating recurring revenue by bundling voice services with managed support

• Streamlining quoting, provisioning, and ongoing customer support

“Partners are increasingly expected to own more of the communications conversation and by expanding our UC capability within the Telco Business Unit, we are making it easier for partners to attach UC and customer engagement outcomes to the services they already deliver, with vendor choice and channel-friendly execution.” - Vladimir Mitnovetski, Executive Director & COO, Dicker Data.

Expanding Voice Options for Telco-Led Partners

For telco‑led partners, Dicker Data’s broader voice suite removes the friction from offering choice. With multiple leading UC and contact centre vendors available through one distributor, partners can standardise delivery, match the right solution to each customer, and scale confidently across segments, enabling them to:

• Access a wider range of voice options through a single distributor

• Build repeatable solutions for SMB, mid-market, and enterprise customers

• Align voice offerings with connectivity and other telco services already in your portfolio

• Simplify the process of comparing vendors and packaging solutions

“The goal is flexibility without complexity. Switch Connect, Symbio, GoTo and IPscape broaden the UC options available through Dicker Data, and InTele complete the picture by enabling end-users to fully utilise their Microsoft and Voice solutions. Partners can choose what fits the customer and standardise delivery around that.” - Jack Morrison, Telco Voice Business Manager, Dicker Data.

Dicker Data’s enhanced voice and telco offering is designed to make life easier for partners looking to deliver modern communication solutions. Here’s how these new capabilities can benefit both Microsoft-focused partners and those leading with telco solutions:

Switch Connect

Switch Connect enables partners to rapidly expand their unified communications portfolios with carrier-grade voice, Microsoft Teams Calling, SIP, and white labelled UC solutions, delivered without the need for infrastructure investment. Partners gain immediate access to scalable, enterprise ready services while driving higher margins through cost efficient voice, bundled solution offerings, and cross sell opportunities that strengthen Microsoft aligned security, collaboration, and AI practices.

Symbio

Symbio empowers partners to deliver cloud calling capabilities for Microsoft Teams and Cisco Webex through a fully hosted solution that removes the complexity of on premises infrastructure. With carrier grade reliability and simplified deployment, partners can enable enterprise voice services quickly while reducing operational overhead and ongoing support requirements.

GoTo

GoTo Connect delivers an all-in-one cloud phone system and meeting platform that makes it easy for partners to offer seamless, secure, and scalable business communications. Through Dicker Data, partners benefit from local support, streamlined procurement, dedicated enablement, and tailored go-to-market assistance, helping them accelerate growth, capture new opportunities, and scale with confidence.

IPscape

IPscape provides an AI powered customer experience and contact centre platform that equips partners with advanced multi channel and agentic AI capabilities. The solution automates customer interactions, improves service outcomes, and unlocks new recurring revenue streams across contact centre, service, and operational use cases.Through Dicker Data, partners gain access to an Australian built, innovation led platform backed by local experts who support pre sales, solution design, and rapid deployment models.

Intele

Intele delivers high quality end user training that accelerates customer adoption, reduces support demand, and strengthens long term client relationships.

Dicker Data partners can enhance the value of Microsoft 365, Teams Calling, and contact centre solutions by ensuring customers are enabled to get the most from their technology investments.

Partner support and enablement

“We’ve spent time building real capability across telco and UC. Formalising the UC practice and widening the vendor options means partners get more flexibility, backed by stronger pre-sales and enablement to help them deliver the right outcome for each customer.” - Jason Hall, General Manager, Telco and Services, Dicker Data.

As part of the expansion, Dicker Data will provide partners with:

• UC practice specialists for solution scoping and vendor selection

• Partner enablement pathways, including sales and technical training

• Implementation support models aligned to partner delivery preferences (partner-led, vendor-assisted, or hybrid)

• An expanded roadmap aligned to Dicker Data’s broader Telco Business Unit strategy

The expanded Unified Communications capability is available immediately to eligible Dicker Data partners. Partners can engage the Telco Business Unit to register opportunities, access enablement resources and receive support with vendor selection and solution design.

Ready to Unlock Telco Revenue?

Start today. Whether you’re curious about where to begin or ready to go to market with telco, our team is here to help. Contact our Telco Solutions experts at telco.sales@dickerdata.com.au or visit Dicker Data Telco Solutions.