Multichannel Contact Centre
Seamless, end‑to‑end customer experiences across every communication channel.
AI Speech Analytics
Turn customer conversations into insights that drive meaningful improvement.
Agentic Virtual Agents
Automate complex interactions to reduce costs and improve customer outcomes.
Leverage Dicker Data Financial Services
Flexible and scalable finance solutions for devices, infrastructure and software, designed for the Australian IT channel.
Pre-Sales & Technical Support
Leverage the most highly certified Unified Communications team in Australian IT Distribution.
Training & Enablement Support
Enablement sessions are delivered by our own product experts in partnership with IPscape to keep you and your company up to date.
Deal Registration
Unlock exclusive pricing for world-class solutions by placing your order through Dicker Data.
Exclusive Promotions
Be rewarded when you partner with Dicker Data. Take advantage of hundreds of exclusive offers and incentives.
Become a Partner
As a Dicker Data reseller, you gain access to the world’s leading technologies.
Unified Customer Engagement
IPscape’s omnichannel contact centre solution empowers businesses to connect with customers through voice, web chat, email, SMS and social media, all from a single unified platform. This integrated approach ensures consistency, reduces friction and enhances visibility across the entire customer journey. Whether managing high‑volume interactions or delivering personalised service, organisations benefit from streamlined workflows, intelligent routing, and real‑time insights that boost productivity and overall CX performance.
Conversation Intelligence
IPscape’s Agentic AI delivers a new class of intelligent automation, enabling virtual agents to independently complete tasks, resolve common enquiries and streamline operational workflows with minimal human intervention. These virtual agents are designed to execute actions accurately and consistently, reducing handling time and freeing human agents to focus on high‑value, complex customer conversations. By integrating advanced AI into the heart of contact centre operations, businesses can offer faster response times, maintain round‑the‑clock service availability and improve service reliability. This not only enhances customer experience, but also significantly lowers operational costs, strengthens workforce efficiency and helps organisations scale their support functions without adding headcount.
AI‑Driven Automation
IPscape’s alliance vendor ecosystem strengthens its cloud contact centre platform by enabling seamless interoperability with widely used enterprise systems, business applications and productivity tools. Its integration with Microsoft technologies supports unified data visibility, streamlined workflows and consistent user experiences across the organisation, ensuring agents have the information they need in real time to deliver fast, personalised service. Alongside this, IPscape’s compatibility with major CRM and business application vendors allows customer records, analytics, reporting and interaction histories to sync automatically, reducing manual data entry, enhancing accuracy and enabling more meaningful engagement.
Your IPscape Questions, Answered
IPscape is an Australian cloud contact centre platform that enables organisations to deliver exceptional customer and employee experiences across voice, digital channels, and AI-powered automation.
IPscape is ideal for mid-market and enterprise organisations that require:
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Advanced inbound and outbound dialler contact centre capabilities
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High availability and local data sovereignty
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Strong compliance and security controls
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AI-driven automation and agent assist. Industries include financial services, government, utilities, healthcare, education, and collections.
IPscape differentiates itself through its Australian‑owned platform, local support teams, powerful workflow tools and native AI that enhances performance and customer insights. It also offers flexible deployment options and pre‑built CTI adaptors for Salesforce, Zendesk, ServiceNow and Dynamics for seamless CRM integration.
Yes. IPscape is a secure, cloud‑native platform hosted in Australia on Microsoft Azure, operating within ISO 27001‑certified environments and designed for high availability, scalability and strict data residency compliance.
Yes. IPscape integrates with major CRMs like Salesforce and Microsoft Dynamics, as well as telephony, UC platforms and workforce management tools to streamline operations and unify customer engagement. Explore Dicker Data's Voice Solutions here.
