Empowering Digital Confidence
InTele is a leading Australian technology training provider known for delivering tailored, high‑impact ICT, telephony and Microsoft 365 training that drives real behavioural change. With more than a decade of experience and nationally recognised expertise, InTele helps organisations boost adoption, improve productivity and empower users with the skills they need to work confidently across modern digital platforms.
Teams Phone (Calling) Training
Empower users to master Teams Phone.
GoTo Training
Build confident GoTo users.
Microsoft 365 Training
Accelerate Microsoft 365 adoption.
Training & Content
Tailored, on‑demand training and Go Live support
Leverage Dicker Data Financial Services
Flexible and scalable finance solutions for devices, infrastructure and software, designed for the Australian IT channel.
Pre-Sales & Technical Support
Leverage the most highly certified training team in Australian IT Distribution.
Training & Enablement Support
Enablement sessions are delivered by our own product experts in partnership with InTele to keep you and your company up to date.
Deal Registration
Unlock exclusive pricing by utilising InTele through Dicker Data.
Exclusive Promotions
Be rewarded when you partner with Dicker Data. Take advantage of hundreds of exclusive offers and incentives.
Become a Partner
As a Dicker Data reseller, you gain access to the world’s leading technologies.
Professional Teams Communications
InTele’s Teams Phone (Calling) training provides end users and administrators with the practical skills they need to confidently communicate using Microsoft Teams across desktop, mobile and handset devices. Each session is delivered in small groups to maximise engagement and reinforce real‑world calling scenarios, ensuring users understand not just how the features work, but when and why to use them. By teaching best‑practice call handling, voicemail management, device switching and communication etiquette, this training helps organisations reduce support demand, improve internal and external communication quality and drive higher adoption of Microsoft Teams as a central communication tool.
GoTo Communication Essentials
InTele’s GoTo training equips users, supervisors and administrators with the confidence to utilise GoTo Connect, UC and Contact Centre solutions effectively in everyday work. Training is hands‑on and scenario‑driven, giving learners the opportunity to practice real workflows such as handling calls, transferring customers, navigating queues, managing contacts and using GoTo tools across devices. This practical emphasis ensures knowledge sticks and directly improves productivity, while also reducing the volume of support requests post‑deployment. For partners, this means smoother rollouts, stronger adoption rates, and happier customers who can immediately gain value from their GoTo technology investments.
Modern Workplace Skills
InTele’s Microsoft 365 training helps organisations unlock the full potential of their Microsoft ecosystem by building digital capability across all user levels. Covering essential applications such as Copilot, Teams, Outlook, SharePoint, OneDrive, Excel and more, each session is tailored to real‑world tasks so users can apply what they’ve learned immediately in their role. The training focuses on developing practical, repeatable workflows, improving productivity, increasing digital confidence and reducing the reliance on IT or internal champions for basic support. By empowering users to work smarter, InTele helps organisations maximise ROI on their Microsoft 365 investment and drive strong long‑term adoption.
Training Resources and Change Support
InTele’s training content and training support services are available by request and tailored to suit each project’s scope and objectives. Our optional learning materials, including user guides, training videos, workbooks and reference resources, are developed to help users confidently apply new systems in their day to day roles. Delivered in close partnership with clients and technology partners, our training programs and Go Live support reinforce learning, reduce early support demand and enable smooth transitions. This approach improves user confidence and maximises return on technology investment.
Your InTele Questions, Answered
InTele is a specialist provider of communication and productivity training solutions designed to help organisations maximise the value of their Microsoft Teams Phone, GoTo, and Microsoft 365 technologies. Their training programs improve adoption, reduce support requests, and empower users to work more effectively.
Partners can access InTele’s full suite of training offerings, including:
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Teams Phone (Calling) Training for end users and administrators.
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GoTo Connect, UC, and Contact Centre Training.
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Microsoft 365 Training, including Teams, Outlook, SharePoint, OneDrive, Excel, and Copilot.
InTele’s courses are built for:
• End users of all skill levels
• Supervisors and team leaders
• IT administrators and technical teams
• Organisations transitioning to or optimising Microsoft Teams Phone, GoTo solutions, or Microsoft 365
Training is delivered in small, interactive formats and can be tailored for either in‑person delivery or remote virtual sessions to suit customer needs.
InTele’s training addresses low platform adoption, high support ticket volumes, inefficient communication practices and under‑utilisation of Microsoft 365 or UC technology investments.
InTele training helps partners boost project success, improve customer satisfaction and ROI, support smoother onboarding, differentiate with value‑added services and strengthen long‑term customer relationships.
Training sessions are not recorded by default. Recordings can be provided where requested and agreed as part of the project scope.
Yes. Where required, recordings can be tailored to reflect your systems, processes, branding, and use cases. Recordings can also be professionally segmented into short, topic-based modules, making them easier for users to navigate, revisit, and use for ongoing learning and onboarding.
Where included in scope, we provide practical user guides tailored to each organisation’s environment and processes. User guide development is optional and quoted separately where required. Teams Phone projects include desktop user guides as standard.
Where included in scope, we provide dedicated Go-Live support to assist users during system transition and early adoption. Go-Live support is optional, can be provided remotely or onsite and quoted separately where required.
For more information on InTele you can visit their website here. Or you can get in touch with our local team!
