Smarter Business Communication
GoTo is a global leader in business communication, collaboration, and IT support software, trusted by organisations of all sizes to streamline workflows, enhance customer engagement, and improve operational efficiency. Its flagship platform, GoTo Connect, unifies phone, messaging, video, and contact‑centre capabilities into one seamless cloud solution designed to scale with modern businesses.
AI‑Powered Communication
AI‑driven tools that automate workflows and elevate customer interactions.
Cloud‑Driven Flexibility
Seamless communication and collaboration from any device, anywhere.
Unified Communications Hub
One platform for every business communication need.
Telecommunications
Crystal‑clear calling and dependable connectivity for every workplace.
HD Video Collaboration
Secure, high‑definition video conferencing for teams everywhere.
Leverage Dicker Data Financial Services
Flexible and scalable finance solutions for devices, infrastructure and software, designed for the Australian IT channel.
Pre-Sales & Technical Support
Leverage the most highly certified Software team in Australian IT Distribution.
Training & Enablement Support
Enablement sessions are delivered by our own product experts in partnership with GoTo to keep you and your company up to date.
Deal Registration
Unlock exclusive pricing by placing your order through Dicker Data.
Exclusive Promotions
Be rewarded when you partner with Dicker Data. Take advantage of hundreds of exclusive offers and incentives.
Become a Partner
As a Dicker Data reseller, you gain access to the world’s leading technologies.
HP Poly
Poly delivers industry‑leading collaboration devices, from professional‑grade headsets to desk phones and advanced video conferencing systems, engineered to integrate flawlessly with GoTo Connect. The result is superior audio and visual clarity, enhanced usability, and reliable performance tailored for modern hybrid workplaces.
Discover HP Poly
Yealink
Yealink provides a comprehensive range of innovative communication hardware, including desk phones, conference units, and collaboration displays that pair effortlessly with GoTo Connect. Known for their ease of deployment and exceptional user experience, Yealink devices offer scalable, high‑performance solutions suited to businesses of all sizes.
Discover Yealink
Intelligent Automation & Insights
GoTo Connect embeds powerful AI to remove friction from everyday communication, enabling teams to work smarter, faster, and with greater accuracy. AI‑enabled features such as intelligent call routing, automated workflows, and real‑time insights optimise both customer and employee experiences. By reducing manual tasks and enhancing responsiveness, AI transforms communication into a strategic advantage, boosting productivity and improving service quality across all touchpoints.
Collaboration Without Limits
Built on a secure and resilient cloud foundation, GoTo Connect enables businesses to break free from legacy phone systems and embrace true mobility. With access to calls, messaging, and meetings from any device, teams can collaborate without geographic constraints, supported by high uptime and robust data protection. As organisations grow, GoTo’s cloud architecture scales effortlessly, reducing IT overhead while delivering consistent, high‑performance communication across the entire business.
All‑In‑One Collaboration
GoTo Connect integrates voice, video, messaging, and collaboration features into a single, intuitive interface, eliminating app‑switching and communication silos. This unified approach improves responsiveness, accelerates workflows, and keeps teams focused and connected. Whether coordinating tasks, hosting meetings, or managing customer interactions, GoTo’s UC platform provides the agility and simplicity modern businesses need to stay competitive and efficient.
Modern Telephony Solutions
GoTo Connect modernises business telephony with enterprise‑grade voice quality, dependable connectivity, and a comprehensive toolset for managing calls, contacts, and voicemails. Its feature‑rich environment ensures teams, whether working in the office or remotely, remain responsive and fully connected. With flexible call management and simplified workflows, GoTo ensures every customer interaction is seamless, consistent, and high‑quality.
Virtual Meetings, Real Connection
GoTo Connect’s video conferencing capabilities make remote meetings feel effortless and personal, with secure HD quality and a suite of interactive features such as screen sharing, recording, and instant meeting access from desktop or mobile devices. Designed for seamless collaboration, GoTo’s video tools reduce travel requirements, improve team alignment, and support engaging, productive communication in every environment.
Your GoTo Questions, Answered
GoTo offers a range of cloud-based solutions designed to help businesses communicate, collaborate, and support their customers efficiently.
A unified platform for business phone (VoIP), meetings, messaging, video conferencing, and collaboration.
An advanced contact center solution offering omnichannel customer support (voice, chat, SMS, etc.), agent analytics, and workflow automation.
GoTo offers a range of CX features to help businesses communicate with customers more effectively, including: Omnichannel Messaging, Web Chat, WhatsApp Integration, Outbound Campaigns, Unified Agent Inbox, and Automated Responses.
GoTo Contact Center offers omnichannel communication, surveys, analytics, and workflow automation to optimise customer journeys.
GoTo offers several AI-powered features to make your work easier, including: Automatic Call and Meeting Transcription, Meeting Summaries, Sentiment Analysis, Real-Time Agent Assistance, Smart Search, Automated Workflows, Voicemail Management.
AI optimisation in GoTo refers to using artificial intelligence to make business processes more efficient. For example, AI can automatically route calls to the best agent, help organize and prioritize support tickets, or recommend faster ways to resolve customer issues. The goal is to improve productivity, shorten response times, and provide better customer experiences.
AI quality management means using AI tools to help monitor and improve service quality. This can include automatic analysis of calls and chats, scoring agent interactions, detecting issues like customer dissatisfaction, and providing feedback for training. With AI quality management, supervisors can review more interactions quickly and keep their teams performing at their best.
All GoTo products use encryption to protect your data during transmission and while it’s stored. The company follows industry standards for security and privacy, and regularly undergoes third-party audits and certifications. GoTo also offers admin controls, user permissions, and security features to help keep your information safe. For more details, you can review GoTo's security practices on their Trust & Security Center or contact GoTo support.
Yes, GoTo offers customer support via phone, chat, and email. Support hours and contact info are available on the GoTo Connect website.
To purchase GoTo Connect solutions through Dicker Data, resellers must be registered in Dicker Data’s partner ecosystem. Some advanced features, pricing, or incentives may require participation in the official GoTo Connect partner program, ensuring you receive dedicated support and exclusive benefits. If you’re already a Dicker Data reseller, speak with your account manager to confirm eligibility. Registration ensures access to the latest solutions, resources, and promotions. Become a reseller here.
Visit our dedicated Telecommunications page here.
