Modern Cloud Telco
Switch Connect is an Australian‑born, globally operating unified communications provider known for delivering enterprise‑grade voice, Microsoft Teams and UC solutions with deep Microsoft expertise and a strong engineering pedigree. Their platform is built to solve complex telephony, compliance, and multi‑vendor integration challenges, combining local support with worldwide capabilities for businesses of every size, from single‑site operators to multinational organisations.
Unified Communications
A single platform for seamless voice, video, messaging, and collaboration.
Microsoft Teams Calling
Enterprise‑grade PSTN voice delivered directly into Microsoft Teams.
Webex Calling
Secure, reliable voice services powered by Webex.
Call Centre Solutions
Powerful tools that improve customer and agent experience.
Compliance Recording
Secure, compliant recording across all communication channels.
Teams Analytics
Actionable insights that enhance service quality.
Leverage Dicker Data Financial Services
Flexible and scalable finance solutions for devices, infrastructure and software, designed for the Australian IT channel.
Pre-Sales & Technical Support
Leverage the most highly certified Telco communications team in Australian IT Distribution.
Training & Enablement Support
Enablement sessions are delivered by our own product experts in partnership with our vendors to keep you and your company up to date.
Deal Registration
Unlock exclusive pricing by placing your order through Dicker Data.
Exclusive Promotions
Be rewarded when you partner with Dicker Data. Take advantage of hundreds of exclusive offers and incentives.
Become a Partner
As a Dicker Data reseller, you gain access to the world’s leading technologies.
Cisco
Through Webex Calling, Switch Connect partners gain access to secure, scalable voice services that enhance collaboration across devices and support resilient hybrid‑work environments.
Discover Cisco
Microsoft
Switch Connect integrates deeply with the Microsoft ecosystem, particularly Microsoft Teams, providing advanced voice, compliance, and analytics features built on a foundation of strong Microsoft‑aligned engineering.
Discover Microsoft
All‑in‑One Communication Platform
Switch Connect’s unified communications platform brings every communication channel into one integrated experience, enabling businesses to improve efficiency and reduce complexity. By combining voice, video conferencing, messaging and collaboration tools, the platform eliminates fragmented systems and empowers teams to connect simply and securely from anywhere. Built with enterprise reliability and scalability, it supports organisations of all sizes looking to modernise their communication stack and enhance productivity across the business.
Enterprise Voice for Teams
Switch Connect enhances Microsoft Teams with high‑quality PSTN calling through Direct Routing and Operator Connect‑aligned capabilities, giving businesses a fully integrated collaboration and voice solution. Their per‑channel pricing model delivers predictable cost control, while automated provisioning simplifies deployment for partners and end customers. With deep Microsoft voice expertise, Switch Connect enables organisations to replace legacy PBX systems, improve call reliability, and standardise communication across global locations.
Webex Voice Solutions
Switch Connect’s Webex Calling offering provides resilient, secure and scalable voice services through the Webex platform, enhancing communication across teams and devices. This solution delivers enterprise‑grade availability, simplified management, and strong security controls, enabling organisations to maintain consistent, high‑quality voice performance. Whether supporting hybrid teams or distributed workforces, Webex Calling ensures a seamless user experience backed by operational reliability.
Intelligent Contact Centre
Switch Connect’s call centre solutions empower organisations to streamline customer engagement through intuitive call queue management, advanced agent analytics, real‑time dashboards, and rich performance insights. These tools enhance agent productivity while enabling supervisors to optimise workflows and reduce response times. With flexible configuration and enterprise‑grade reporting, businesses can deliver higher‑quality customer experiences and scale their contact centre capabilities as they grow.
Recording & Archiving Compliance
Switch Connect’s Recording Insights solution provides comprehensive compliance recording for calls, meetings, video, screen sharing and chats, ensuring organisations meet industry, regulatory, and governance requirements. All data is securely archived in Microsoft Azure, delivering strong protection, auditability, and long‑term retention. This enables businesses in regulated environments to maintain full visibility of communications while supporting legal, operational, and security demands.
Interaction Insights for Teams
Switch Connect’s Teams analytics tools capture and analyse interactions across the organisation, helping identify trends, improve training, and strengthen customer service. By centralising call data, performance indicators and behavioural insights, businesses can make better operational decisions and continuously optimise their collaboration environment. The platform turns raw communication data into meaningful intelligence that drives improved service outcomes and organisational performance.
Your Switch Connect Questions, Answered
Switch Connect enables partners to add voice as a core pillar to their customer offerings, weather the customer is a single operator or a Global Multi-national we can assist with a voice solution that is fit of purpose for you customer.
• Instantly expand your portfolio with carrier grade voice, Teams calling, SIP, and UC solutions — all deployable without infrastructure investment, giving partners immediate access to scalable, enterprise ready services.
• Win more deals with streamlined partner onboarding and ready to sell resources — Dicker Data’s simplified referral process and Switch Connect’s automated onboarding tools enable partners to start selling fast and differentiate with modern collaboration, compliance, and multi vendor ecosystem integration.
• Drive higher margins and capture greater wallet share through cost efficient voice solutions, bundled solution offerings, and cross sell opportunities that strengthen Microsoft aligned security, collaboration, and AI practices.
Absolutely. Dicker Data’s specialist Telco team offers full onboarding, training, quoting assistance and pre-sales support to help you confidently add Switch Connect Solutions to your portfolio — even if you’re completely new to telco.
Yes. Switch Connect delivers enterprise-grade support with Australian-based teams, and Dicker Data provides dedicated local partner enablement to help you grow your telco business with confidence. Please contact us for more information.
Switch Connect has a large Global footprint and can deliver Voice services in over 65 Countries worldwide so you can support any type of customer.
It’s easy to start selling Switch Connect solutions with Dicker Data.
Sign up to become a Switch Connect partner through Dicker Data.
Access training and sales enablement. Build pipeline and start quoting. Start selling and earn commissions. If you would like to become a Dicker Data partner, you can sign up here. If you need assistance with this process, get in touch with our team today.
