MODULE 4

Customer Success

LESSON 4.4

Tracking Your Performance Points

How To Track The Performance Metric

Performance points play a crucial role in achieving and maintaining a security designation within Partner Center.  

These points are earned through a combination of activities, such as demonstrating proficiency in specific security competencies, successfully implementing security solutions, and maintaining high levels of customer satisfaction.  

By accumulating a sufficient number of performance points, partners can progress through various qualification stages, ultimately achieving a designated status that signifies their expertise and commitment to security. 

Additionally, performance points serve as a benchmark for continuous improvement, encouraging partners to stay updated with the latest security practices and technologies.  

This not only enhances the partner's reputation but also assures clients of their capability to safeguard sensitive information effectively. 

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Gaining points is key to achieve your Security designation. The following is an outline of ‘how you check for points’, but if you aren’t adding your PartnerID correctly, these points can’t be recognised in the first place. 

If you are not sure how to do this, in our Appendix module, Lesson 4 we provide an overview of how to add your PartnerID to be recognised correctly.  

How Do You Check Your ‘Performance’ Points In Partner Center? 

1. Sign in to Partner Center and select Membership. 

If you don't see the Membership workspace, check your assigned roles in Partner Center. You must have the Global admin or Microsoft AI Cloud Partner Program partner admin role to view the Membership workspace. 

Image 1: Membership | Overview Page

2. Select  Solutions Partner > Overview. Here's what the status means for each solution area. 

• In progress: You aren't yet qualified for this solution area to get enrolled into this solution area. This status appears when you've earned some points, but either have less than 70 total points, or when you have 0 points in an individual metric. 

• Qualified: You've met the qualifications and can purchase a Solutions Partner designation. Make a payment in Membership offers to enrol. 

• Enrolled: You're enrolled in the Solutions Partner designation for this solution area. You remain enrolled until your anniversary date regardless of increase or decrease in your score. Because you're enrolled, you can see your renewal status and qualification eligibility window on this page. 

• Enrolled (Renewal due): You're currently enrolled for this solution area and are within the renewal window. To maintain your enrolled status, renew before the last date of your renewal window. 

Image 2: Solutions Partner | Overview page

3. Select View details for any of the solution area cards on the page or select any solution area of interest on the navigation menu. 

The page that appears shows the details of your partner capability score for the solution area. If multiple tracks are available for the solution area, the page shows the score of the selected track. You can change the selected track by selecting the page title that also contains the name of the selected track. 

Image 3: Solution Partner | Security Overview Page 

After you select a track, multiple cards appear, one for each metric that makes up the partner capability score for that solution area. Each of these metric cards provides you with several details about the metric: the criteria, your score, and other details for the metric. 

Image 4: Reviewing the Security | Performance metric in Partner Centre. 

Selecting the ‘View Details’ button under Performance, will open a panel on the right, giving you the full points details. From here, you can also download the data that contributes to the score calculation so that you can analyse and take appropriate actions to get qualified wherever the required score is not met.  

Next Lesson: 

We will review how to track the Customer Success metric, Deployments and Usage Growth.