Our dedicated support team are here to help

Our dedicated 24-hour support team are focused on using their in-depth Microsoft cloud knowledge to help you overcome any issues you may experience in the day to day running of your or your client's business.Once you open a Support ticket, a team member will be assigned to your case and work with you to identify and resolve the issue quickly. Before you log a ticket, we may already have an answer in our FAQs.

Log a Support Ticket

On the form below, please describe the problem that you are experiencing in detail so our support engineers can help solve your problem quickly. You will also need to make sure the Contact Person is available in case they need your assistance for further troubleshooting. For urgent after-hours support please call 1300 289 277 directly. 

What is the severity of your problem?

To correctly identify the severity level
please refer to the chart. This will ensure
your problem gets solved quickly and
without impact to your business.

No loss of service. The result does not prevent the operation of the business.
Partial loss of service. The result is an inconvenience, which may require a temporary workaround.
Significant loss of service. Severe impact to the business and no workaround exists.
We reserve the right to reasonably question customers on the chosen severity level and downgrade severity as ticket progresses.

Ticket Received

Sorry to hear you are having issues with your system.

A member of our support team is now investigating the
problem and will followup with the contact person
soon to resolve your issue.

Thanks for your patience.

Closed Australian Public Holidays

Frequently Asked Questions

You can talk to the Cloud Practice leads on the relevant Build a Practice pages, or for more technical advice see our comprehensive CSP guide here

You can find a detailed overview of the Dicker Data website and digital wallet feature here

A Microsoft competency is a certification you can gain to demonstrate your proven expertise in delivering a specific solution in one or more specialised areas of business.

Requirements include sales and training components and are geared towards providing a quality customer experience.

Learn more about the requirements for gold & silver competencies here.

Microsoft Partner Network (MPN) is the broader term to describe the network you are becoming a member to when you sign up as a Microsoft Partner.

Partner Center is the dashboard where you can manage your benefits, competencies, even get a view of customer insights.

Learn more about managing your membership here.

Domains refer to the unique name that appears after your @ in an email address. Learn more about domains here.

Information about fixing issues once you’ve added your domain or DNS record can be found here.

Additional advice about DNS can be found here. Specifically how to create DNS records is covered here.

A range of questions and topics about Microsoft 365 are answered here.

Additionally, you can access articles and resources in Microsoft 365 Admin Center Help that relate to the admin centre.

Compliance documentation for Microsoft 365 can be found here.

A guide to search the audit log in the Security & Compliance Center can be found here.

A range of Microsoft Teams resources including guidance on Teams rollout can be found here.

Resources that outline Microsoft 365 licencing, inclusions, deployment plans and training, and advice on transitioning organisations can be found here.

There are a range of documents that can support you when managing Office and Microsoft 365.

To assign admin roles, learn more here.

To add several users at the same time, find out how here.

To add or remove a user’s email alias, see here.

To migrate email and contacts into Microsoft 365, learn more here.

Information regarding managing users' mailboxes can be found here.

To create a shared mailbox, learn more here.

To create user mailboxes in Exchange Online, find out more here.

To delete or restore user mailboxes in Exchange Online, see here.

If you want to move a mailbox from One DB to another in Exchange online/Office365, learn more here.

And if you need to manage multi-geo capabilities in Exchange Online, you can find information here.

Azure documentation and general information can be found here.

If you are interested in Azure Active directory information, learn more here or for a troubleshooting guide on hybrid Azure Active directory on Windows 10 and Windows Server 2016 devices, see here.

For information about managing the Azure portal, find out more here. And Azure Hybrid Benefit for SQL Server on Azure Virtual Machines information can be found here.

If none of these links answer your question, you can always reach out to azure.requests@dickerdata.com.au as well.