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Our dedicated 24-hour support team are focused on using their in-depth Microsoft cloud knowledge to help you overcome any issues you may experience in the day to day running of your or your client's business. Once you open a Support ticket, a team member will be assigned to your case and work with you to identify and resolve the issue quickly.
Before you log a ticket, we may already have an answer in our FAQs.
Log a Support Ticket
On the form below, please describe the problem that you are experiencing in detail so our support engineers can help solve your problem quickly. You will also need to make sure the Contact Person is available in case they need your assistance for further troubleshooting. For urgent after-hours support please call 1300 289 277 directly.
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Where can I access 'Getting started with Microsoft CSP' advice?
Where can I access 'Getting started with Microsoft CSP' advice?
Where can I access 'Getting started with Microsoft CSP' advice?
You can talk to the Cloud Practice leads on the relevant Build a Practice pages, or for more technical advice see our comprehensive CSP guide here.
Where can I access information about managing CSP subscriptions, reporting and CSP billing?
Where can I access information about managing CSP subscriptions, reporting and CSP billing?
Where can I access information about managing CSP subscriptions, reporting and CSP billing?
See our comprehensive CSP guide here.
What is Dicker Data Digital Wallet?
What is Dicker Data Digital Wallet?
What is Dicker Data Digital Wallet?
You can find a detailed overview of the Dicker Data website and digital wallet feature here.
What are the requirements for Microsoft competencies?
What are the requirements for Microsoft competencies?
What are the requirements for Microsoft competencies?
A Microsoft competency is a certification you can gain to demonstrate your proven expertise in delivering a specific solution in one or more specialised areas of business.
Requirements include sales and training components and are geared towards providing a quality customer experience.
Learn more about the requirements for gold & silver competencies here.
What is the difference between MPN and Partner Center and how do I manage my benefits?
What is the difference between MPN and Partner Center and how do I manage my benefits?
What is the difference between MPN and Partner Center and how do I manage my benefits?
Microsoft Partner Network (MPN) is the broader term to describe the network you are becoming a member to when you sign up as a Microsoft Partner.
Partner Center is the dashboard where you can manage your benefits, competencies, even get a view of customer insights.
Learn more about managing your membership here.
How can I fix issues with domains and DNS?
How can I fix issues with domains and DNS?
How can I fix issues with domains and DNS?
Domains refer to the unique name that appears after your @ in an email address. Learn more about domains here.
Information about fixing issues once you’ve added your domain or DNS record can be found here.
Additional advice about DNS can be found here. Specifically how to create DNS records is covered here.
Where can I access specific help information for managing Microsoft 365 and Office 365?
Where can I access specific help information for managing Microsoft 365 and Office 365?
Where can I access specific help information for managing Microsoft 365 and Office 365?
A range of questions and topics about Microsoft 365 are answered here.
Additionally, you can access articles and resources in Microsoft 365 Admin Center Help that relate to the admin centre.
Compliance documentation for Microsoft 365 can be found here.
A guide to search the audit log in the Security & Compliance Center can be found here.
How do I rollout Microsoft Teams?
How do I rollout Microsoft Teams?
How do I rollout Microsoft Teams?
A range of Microsoft Teams resources including guidance on Teams rollout can be found here.
Where can I find deployment planning information for Microsoft 365?
Where can I find deployment planning information for Microsoft 365?
Where can I find deployment planning information for Microsoft 365?
Resources that outline Microsoft 365 licencing, inclusions, deployment plans and training, and advice on transitioning organisations can be found here.
How do I manage users and mailboxes in Office 365?
How do I manage users and mailboxes in Office 365?
How do I manage users and mailboxes in Office 365?
There are a range of documents that can support you when managing Office and Microsoft 365.
To assign admin roles, learn more here.
To add several users at the same time, find out how here.
To add or remove a user’s email alias, see here.
To migrate email and contacts into Microsoft 365, learn more here.
Information regarding managing users' mailboxes can be found here.
To create a shared mailbox, learn more here.
How do manage mailboxes in Exchange Online?
How do manage mailboxes in Exchange Online?
How do manage mailboxes in Exchange Online?
To create user mailboxes in Exchange Online, find out more here.
To delete or restore user mailboxes in Exchange Online, see here.
If you want to move a mailbox from One DB to another in Exchange online/Office365, learn more here.
And if you need to manage multi-geo capabilities in Exchange Online, you can find information here.
Can I get Azure specific support?
Can I get Azure specific support?
Can I get Azure specific support?
Azure documentation and general information can be found here.
If you are interested in Azure Active directory information, learn more here or for a troubleshooting guide on hybrid Azure Active directory on Windows 10 and Windows Server 2016 devices, see here.
For information about managing the Azure portal, find out more here. And Azure Hybrid Benefit for SQL Server on Azure Virtual Machines information can be found here.
If none of these links answer your question, you can always reach out to azure.requests@dickerdata.com.au as well.