What to do when Intune says "Your Windows 10 devices need further investigation”

If Microsoft Intune flagged “Your Windows 10 devices need further investigation” on your device or your customers device - don’t panic, but please don’t ignore it either.

With Windows 10 End of Support (EOS) approaching on October 14, 2025, this message is more than a technical flag. Microsoft is encouraging you to strategically reassess your customers' devices, their roles, usage, and readiness for an AI-powered future, enhanced security, and boosted productivity.

It's an opportunity to ensure your customers' devices are aligned with modern needs.

As a Dicker Data partner, you’re equipped to future-proof customers with purpose and confidence. You have the tools, stock, and support to lead a smart transition — from responding to the alert, to choosing the right devices and planning for an AI-powered future.

This guide explains what the Intune alert means and what to do next.

First off… why are you seeing this alert?

The Intune alert typically signals that devices may have compliance, security, or configuration issues. With Microsoft 10 EOS coming up, these devices likely:

• No longer receive security patches or critical updates. (post October 14)
• Don’t meet Windows 11 hardware requirements. (e.g. TPM 2.0)
• Lack modern security features and are more vulnerable to cyber threats.
• Need to be assessed for upgrade compatibility or readiness.

All devices must eventually move to Windows 11, now is the time to upgrade. If existing hardware meets the requirements, partners can upgrade directly. If not, it may be time to refresh with modern, secure, AI-ready PCs that are built for the future.

“Window’s prompt for investigation is ensuring every end-user has the right device today for their role tomorrow. It’s a timely checkpoint ahead of Windows 10 End of Support, reminding us to look beyond the spec sheet and focus on aligning each role with a modern, secure, AI-ready machine. Devices will still function post-EOS, but without critical updates, they’ll become increasingly vulnerable — now’s the time to future-proof.” - Gary Lawrence, Microsoft BDM at Dicker Data. 

Where to start?

Here's our action plan for partners available via the Device Refresh web page.

When Intune flags devices, we encourage partners to leverage Dicker Data’s Device Refresh resources and initiate strategic refresh discussions with your customers.

Here’s your action plan:

1. Audit your customer’s environment and provide transparent reporting on current state.
2. Provide recommendations.
3. Secure budget or reallocate existing budget.
4. Secure device stock.
5. Consider licensing and modern device management solutions.
6. Deployment.

Waiting comes at a cost.

What happens if you ignore your customers Intune message and don’t upgrade to Windows 11 before October 14?

❌No more security updates, greater expose to cybersecurity vulnerabilities.

❌Potential Non-compliance with regulatory standards and cyber insurance policies.

❌Incompatibility with Microsoft 365, Copilot and other tools / technical support.

❌Decreased productivity with outdated performance and UX.

Additionally, with stock shortages predicted well before the 2025 deadline, planning ahead is critical. Microsoft reports there are still millions of active devices in Australia that are not compatible with Windows 11. Now’s the time to forecast your customers’ device needs and leverage our Dicker Data team to help secure your preferred stock early to avoid last-minute delays.

When Intune flags, Partners Investigate… and not just the PC

Instead of fixating on technical specs, when Intune flags a device, the focus should be on how well the device serves its purpose within the role. Many businesses make the mistake of upgrading based on specs, not strategy. That’s where the role of IT partners stands out. As the workplace evolves, every department has unique requirements. Whether users are in legal, HR, finance, or frontline operations, each role demands tailored solutions for optimal performance.

• Legal: Stronger security and multi-factor authentication.
• Finance: AI-ready devices for smarter data and dashboards.
• HR: Collaboration tools and seamless communication.
• Frontline: Reliable, efficient, mobile-ready hardware.

AI PCs are no longer premium — they’re the new baseline.

With Copilot and built-in AI features, Windows 11 PCs are the gateway to smarter, more efficient work. Built for Copilot, AI-driven productivity, and hybrid work, these next-gen devices are the entry point for future-ready organisations.

Modern security starts with hardware

As security threats evolve and adapt, so must our operating systems and hardware. Windows 11 is designed to be the most secure version to date — by default and design — to help users stay ahead of those risks. These features include:

• TPM 2.0, Secure Boot, and Virtualisation-based Security. (VBS)

• Phishing protection and modern Multi-Factor Authentication. (MFA)

• Enhanced security settings like secure boot and hardware-based isolation, to safeguard data and privacy.

• AI-powered tools from productivity and creativity apps to advanced accessibility and features that will help users do more with less.
  

Ask our Dicker Data Microsoft experts how you can prepare your business and your customers' businesses to face evolving security challenges.

Moving to Windows 11 is simple — here’s how

Transitioning to Windows 11 can be seamless, with the right tools and planning.

For individual devices, partners can use the PC Health Check app to confirm upgrade eligibility. For larger device fleets, leveraging Modern Device Management tools like Autopilot enables partners to assess, track, and manage upgrade readiness across the board.

If devices aren’t eligible, that’s where a refresh comes in.

Dicker Data offers a wide range of Windows 11-ready PCs from global leaders like Dell, HP, Lenovo, Dynabook, and more.

Explore the Dicker Data device catalogue 👉 Device Catalogue to find the right PC and take advantage of Dicker Data Device Refresh resources to make you and your customers' upgrades and purchases easier and future ready.

Dicker Data: Your Strategic Refresh Partner

From intelligent AI and faster performance to next-gen security, Windows 11 is set to deliver a 250% ROI, according to Microsoft.

The "Your Windows 10 devices need further investigation" message is not just a notification, it's a business opportunity to guide your customers into smarter, role-aligned, future-ready refreshes with Windows 11 and Copilot+ PC strategies.

So, when you ask “Copilot, what should I do?” — the answer is simple: Call Dicker Data.

In business for over four decades, working with the world’s leading Tier 1 vendors and more than 12,500 partners, we’ve supported thousands of partners through transitions. We can do the same for you. Let’s Make the Switch Simple. We’re here to support your success, every step of the way. View all our helpful resources here.

Need hands-on support? Book a technical consultation with Gary Lawrence. Remember, Dicker Data is your trusted guide through the Windows 11 transition.

Download the End of Support for Windows 10 Report

In collaboration with CRN and Microsoft, we’ve produced a comprehensive report designed to guide our channel partners in the refresh to Windows 11. We’ll give you an in depth walk through on exactly how you can unpack the opportunity and create your action plan moving forward.

Please download the Windows 10 Refresh Guide: End of Support for Windows 10: A guide for Channel Partners.

To further educate your end customers, IT News has published an article detailing the benefits and risks of not updating or refreshing their systems.

IT News: Taking a lifecycle approach is critical to Windows 11 upgrade success - Partner Content - iTnews