7 reasons multi-vendor consumers are moving towards multi-vendor support.

Dominik Janusz Dominik Janusz Operations Manager, HP at Dicker Data
Dominik Janusz

Simplify Business with Multi-Vendor Support

7 Reasons Multi-Vendor Support can Simplify Business Operations 

There’s something cathartic about a single vendor set-up – especially if you can do so while operating in the new age of business. But… a single vendor environment is unlikely. Here’s why;

We know that today’s business success is linked to IT, but let’s try to discuss the framework that that new age businesses are operating within…

Today’s new style of business is built on four pillars.

  • Cloud
  • Mobility
  • Big Data
  • Security

The four pillars are vital and somewhat intertwined.


Then to further intertwine the decisions, reporting, contracts, deployment, installation and SLA management users can choose to implement public cloud, private cloud or a mix of both to form a hybrid cloud environment. This mix is built upon a unique-to-user environment which can include legacy systems, converged infrastructures, cloud-based applications, software-defined storage, networks, and data centers.

Now this results in a complex multi-vendor situation… The result can include;


  • Increased resourcing costs for implementation and troubleshooting
  • Incompatibility issues
  • Warranty, service and support issues – who’s accountable??
  • Multiple vendor relationships and SLAs to maintain
  • Time-consuming management of more complex environments
multi vendor

In order to resolve these issues businesses are compelled to out-task their multi-vendor operations to a single provider who will manage their infrastructure and network services.

Here are 7 reasons multi-vendor consumers are moving toward multi-vendor support;

  1. Less staff training required to learn a single product line
  2. Less risk new products will impact running systems or be a common interface to streamline management
  3. Full accountability from one vendor. No finger pointing between vendors when issues arise
  4. Single negotiation partner for technology products, support and services
  5. Purchase, delivery and support procedures are set up once and stay in place
  6. Quicker reaction if issues arise
  7. Proactive swap-outs replace reactive fixes

As a valued partner this means you can provide a solution to customers that enables them to integrate complex technologies and expertise into a single IT experience.


  • Help them to manage complex hybrid IT landscapes can present significant challenges
  • Get more from their existing footprint by better understanding its current state and keeping it stable
  • Remove the ‘heavy lifting’
  • Assist in optimising cash flows
  • Help to scale without worrying about capacity
  • Free up IT teams by radically simplifying and automating day-to-day tasks
  • Streamline service delivery to drive efficiency, simplicity, and agility and achieve cloud-like

IT The Real Results…In an IDC Whitepaper The Business Value of HPE Datacentre Care a study of a global subset of customers who use support services to manage their IT infrastructure. The paper states that the highlights of investing in IT support can provide the following benefits;


  • 398% three-year ROI
  • $29,037 in benefits per 100 users per year
  • 5 months to payback
  • 25% more efficient IT management
  • 44% less time spent keeping the lights on
  • 70% fewer unplanned outages
  • 67% less revenue lost due to unplanned outages

Re purpose and refocus that time on more high-value initiatives.


Real Results and Customer Success


Virgin Media set a great example of how to deliver on a strategic business objective - to deliver innovation faster. Improving their broadband, TV, mobile and fixed telephone services with Multi-vendor Support.

“Virgin Media really wants to be the digital media provider of choice, and we’re going to do that by making sure we provide the very best product.”


To do this, they needed to focus on key operational and IT requirements and let HPE Multi-vendor Support take care of the rest.

How HPE Multivendor Helped

Consolidate several support contracts to one vendor, cut costs, improve accountability and lift service availability. 

The HPE Multivendor Team Approach

Conduct RFP with procurement team, considered options from leading suppliers before selecting HPE.

The Real Results for Virgin Media:


  • Delivered onsite support capability, ensuring faster reactive fixes and more proactive planning
  • Improved service SLAs means better system availability
  • Guaranteed a single point of contact for multi-vendor support, reducing overall costs and improving accountability
  • Created a strategic view of IT estate, helping evolve planning for future services

Read the case study here.


If Multi-vendor Support is something you can offer your customers reach out to the Dicker Data team and they will provide you with the material that you will need to discuss the solution with your customers. 


Email: hpe.sales@dickerdata.com.au


Contact sales@dickerdata.com.au for all your technology needs.


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