Dicker Data drives record revenues and reduces cost with AI-driven enterprise network

The pivot to remote work and school drove a massive uptick in technology consumption. Dicker Data, a premier ICT distributor in Australia, stepped up to ensure its 6,000 reseller partners could get the technology solutions their customers needed for business continuity.

With a focus on meeting its partners’ needs, Dicker Data recorded record revenues in 2020. Success was enabled by the construction of a state-of-the-art warehouse and headquarters in Sydney’s south, all outfitted with a Juniper AI-driven enterprise network.

Client Overview

• Company name: Dicker Data
• Industry: Technology
• Products used: AP43 Wireless Access Point, Marvis Virtual Network Assistant and EX Series Switches
• Region: Asia Pacific
• Org size: 500 employees

Client Impact

Highly reliable warehouse Wi-Fi supports record-setting sales

Superior network experience for workers

Diagnose network health issues and resolve incidents quickly

Rapidly deployed warehouse Wi-Fi with zero-touch provisioning

Complex mixed-use environments require cohesive AI-driven network

With a strategic plan for diversification paying off, Dicker Data was able to offer a wide range of technology solutions and in turn more effectively servicing a larger number of resellers’ technology needs.

As orders surged during the start of the COVID-19 pandemic, the construction of a larger, state-of-the-art warehouse was impeccably timed. The new facility provided a 50 percent boost in warehouse space, and Dicker Data was ready.

Wi-Fi in the warehouse needed to support more than 50 workers and their mobile devices, scanners, and other tools used to identify, locate, and pack customer orders.

Dicker Data’s objective was for employees to have the best possible network experience as they worked to meet the expanding ICT needs of reseller partners and the businesses, schools, and government agencies they serve.

“Our staff must have secure, reliable access to the network, or they can’t do anything. The whole business, especially the warehouse, runs on wireless and we’re dead in the water without it. Juniper gives us the ability to manage all the devices.”
Warren Welch, IT Manager, Dicker Data

Experience-first network delivers secure, reliable connectivity

Improving the user experience and streamlining IT operations were primary factors in choosing an AI-driven wired and wireless network from Juniper. A Juniper Mist network was simpler to provision and manage, delivering cost effectiveness from Day 1.

AI-driven automation, actionable insights, and the elasticity of a microservices cloud make a Juniper Mist network simpler to provision and manage. Scaling up network services is now easier, and a cloud-based network eliminated the need for cumbersome wireless controllers.

Mist AI and Marvis Virtual Network Assistant support AI-driven operations and proactively resolve issues before users even notice. Juniper Networks® AP43 Wireless Access Points deliver high-performing Wi-Fi 6 and Juniper Networks EX Series Ethernet Switches deliver secure wired connectivity.

Smooth operations at Dicker Data lead to revenue gains

Every aspect of Dicker Data’s thriving business depends on reliable connectivity, from the initial order to dispatching goods for delivery to the customer site. Staff have a consistent network experience wherever they are located.

An experience-first network has enhanced staff collaboration and improved warehouse efficiency. With confidence that collaboration tools will perform impeccably, Dicker Data can host product launches and training events in a welcoming space with a two-story vertical garden.

Reducing network complexity gave the IT team time back to focus on other strategic projects to support the business’ continued growth. IT can assure the right level of security and access across all locations. Shifting to a cloud-managed network means less hardware in the office environment and warehouse. And with a network that is easy to manage, IT can respond more quickly to new business requirements.

Dicker Data is well-positioned to continue on its growth trajectory.