Frequently Asked Questions
Find answers to common questions about Veeam Data Cloud and our partner programs.
Partner Program Questions
Everything you need to know about becoming and succeeding as a Veeam partner.
Book a consultation to assess fit, complete ProPartner onboarding, and select your go‑to‑market (VDC‑first BaaS, self‑managed software, or managed BaaS).
We’ll help with pricing, enablement and your first customer launch.
Start with Microsoft 365 + Entra ID Flex Bundle. Use our templated offer, margin calculator and 30‑day rollout playbook to win your first 3 tenants.
Yes. Position VDC as a resilience add‑on: shared responsibility, zero‑trust immutability, and rapid recovery with bulk restore. Bundle with your Microsoft 365 SKUs and support SLAs.
Yes. Access MDF‑aligned campaigns, webinar‑in‑a‑box, sales one‑pagers and discovery templates tailored to M365‑centric use cases.
Choose a plan: Express, Flex, or Premium.
Price per person: Licensing is based on the number of Microsoft 365 users you protect.
Include Entra ID fairly: You can protect up to 3x as many enabled Entra ID member users as your protected Microsoft 365 user count (when all M365 users are backed up), under Veeam’s Fair Use Policy.
Add services if needed (partner-delivered): data migration, compliance-ready reporting and periodic recovery tests (these are implementation services, not part of the Veeam plan itself).
Please contact Dicker Data's Veeam team for a demo and NFR pricing.
Position data sovereignty (regional storage), immutability, MFA/RBAC and reporting/eDiscovery support; confirm the customer’s specific regulatory needs in scoping.
ProPartner Deal Registration protects your resell opportunities and can increase margins for qualified deals. Submit your opportunity details and we'll review within 24 hours.
All Veeam Data Cloud plans include 24/7 technical support, regular product updates, security patches, and access to our Australian-based partner success team with same-business-day response targets.
Partners have access to Velocity Sales Accelerator training, technical certifications, sales enablement materials, and campaign-in-a-box resources. Live product tours and onboarding sessions are also available.
VVAR (Veeam Authorized Reseller) is for partners who want to resell Veeam licenses directly to customers.
VCSP (Veeam Cloud & Service Provider) is for partners who want to offer Veeam as a managed service with rental licensing and monthly usage reporting.
End User Questions
Common questions about Veeam Data Cloud features and functionality.
Under the shared responsibility model, Microsoft runs the service but you own protection, retention and recovery.
VDC simplifies it with unlimited storage and fast granular restores.
Immutable backups, bulk restore and rapid, targeted recoveries to minimize downtime and data loss.
Yes. Choose cloud regions to align with your data residency and compliance requirements.
Per‑user plans with bundle savings when protecting both Microsoft 365 and Entra ID.
All M365 users must be protected; Entra ID covered within the 3x FUP example.
VDC is SaaS: log in via a browser, set policies and start backups.
We can help import users and align retention and security settings on day one.
Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and Microsoft Entra ID - covering emails, files, sites, team conversations and directory objects.
Since October 2025, add also Azure protection via Veeam Data Cloud for Microsoft Azure, including Azure VMs, Managed Disks, Azure Files, Azure SQL, Cosmos DB, Virtual Networks and Azure Blob, with full- and file-level restore.
Although the market perception is shifting, it is still a common misconception to think that Microsoft automatically backs up all your Microsoft 365 data inherently within the cloud service you purchased.
Microsoft provides great resiliency and built-in tools for all types of capabilities, but they do not provide a comprehensive backup solution within Microsoft 365 plans.
There is a Microsoft 365 Shared Responsibility between what is provided within the Cloud Service, and the responsibility of organizations to protect their own Microsoft 365 data.
Learn more about how Microsoft 365 Shared Responsibility works.
Retention for deleted Office 365 data can vary by the application. For instance, an Exchange Online mailbox keeps deleted items for 14 days by default, but this setting can be changed up to 30 days. When using the SharePoint Online application within a browser, items deleted are retained in the Recycle Bin for 93 days from the time of deletion.
When an employee leaves an organization, their Microsoft account can be removed. Their user data will be deleted after 30 days and will no longer be available unless you have that data saved in a backup solution.
It’s worth noting that retention policies can take time to set up correctly, and data loss can and does occur due to human error during retention policy configuration. So, it’s vital to have a backup of Microsoft 365 data as an insurance policy.
For the strongest data protection capabilities, first look at Premium. It provides the best mix of flexibility and control over backups and restores combined with speed and scale.
If you decide not to protect all your users with Premium, we still recommend using Premium to protect your “top users”, e.g. Managers and above, finance, operations, HQ employees.
Whether you choose Flex or Express for your remaining users depends on your risk tolerance.
If you value granular restores and customizable backup capabilities to meet low RPOs, you will find Flex to be the right solution.
If your priority is fast backup times and ransomware protection, then you will find Express to be a better solution.
To help you decide, contact our team.
Veeam provides a Fair Use Policy designed to ensure fair and reasonable use of the Services by Veeam under the Veeam Data Cloud Service Agreement.
For more information on data allowance and excessive use, click here to view the policy.
Still have questions?
Our Australian partner success team is here to help with same-business-day response targets