2-Hour Onsite Support For Less

What could IT hardware outages really cost you? Interactive supports over 2,500 organisations, 45,000 locations and over 300,000 assets as Australia’s most-recommended third-party IT support services provider. Whether it’s SLA uplifts to vendor support or service life extensions, in the event of hardware failures, we’ll connect you with our team in under 10 seconds, assign your engineer in under 10 minutes and resolve your issue with guaranteed local parts in under 2 hours.

Dicker Data & Interactive

Case Studies & Resources


"Having a critical piece of Infrastructure unavailable for longer than a few hours has a significant impact. That's why we recommend Interactive." Discover how INKLINE IT, Dicker Data and Interactive partnered to solve this challenge.

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"Our customers trust us to deliver for them and we trust Interactive". This case study outline how OIA, Interactive and Dicker Data combined to solve the challenge at hand. 

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Dicker Data has partnered with Australia’s largest hardware maintenance provider, Interactive, to deliver rapid response hardware maintenance support. See what our resellers have to say. 

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Whether you require help putting together a longer post-warranty solution to help your customers extend the value of their existing hardware, or a short term support solution to cover your customers while they move to a new hardware deployment, we have the resources you need.

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Why Interactive


Australia's #1 third-party maintenance and IT support services provider


Guaranteed local parts in every state & territory with simplified support engagement


No end of service life, ever, for directly supported IT assets


160 dedicated local field engineers


Streamlined online quotes + flexible contracts


Proactive maintenance & decommissioning + 2-hour & 4-hour onsite support

Making a Difference

You may be aware that assets directly supported by Interactive have no end of service life data, ever. But did you know that many Resellers choose Interactive to uplift support for their customers' assets within their original vendor warranties? Here’s why.

Standard next-business-day or 72-hour vendor warranties mean a hardware failure on a Friday won’t be addressed until either Monday or Wednesday t he following week. For mission-critical IT hardware, Interactive’s guaranteed local parts, dedicated engineers and 2-hour SLAs mean peace of mind. 


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Meet our Team




Business Manager

M: +61 403 005 343

Email Shane




Dicker Data PM

M: +61 2 8556 8301

Email Alan




Dicker Data BDM

M: +61 415 695 083

Email Melanie




Channel Manager

M: +61 423 967 302

Email Marty

Contact our Team

Do you have any questions regarding Interactive? Would you like to discuss an opportunity with our local team? Please fill in the form and a member of our team will be in touch with you shortly.